Frequently asked questions
What products or services do you offer?

We offer a variety of powdered beverage blends, including:

  • Iced Tea
  • Juice Drinks
  • Lemonades

Our products are suitable for personal consumption as well as business use, including hotels, restaurants, canteens, cafés, and catering services.
How can I place an order?

You can place an order through the following channels:
What are your payment options?

We accept the following payment methods:

  • Credit and Debit Cards
  • Online Bank Transfers
  • Cash on Delivery (COD)
Do you offer delivery?

Yes, we provide nationwide delivery.

Estimated delivery times:

  • Metro Manila: 3–5 business days
  • Provincial Areas: 6–10 business days

Delivery timelines may vary depending on your location and courier availability.
Can I return or exchange a product?

Yes, returns or exchanges are accepted within a limited time after delivery, provided that:

  • The product is unused
  • The product is in its original packaging

To initiate a return or exchange, please contact us:

  • Phone: +63 931 107 7292
  • Email: digital@icisincorporated.com

Important: Please provide a video while opening the product package to help us process your request smoothly.
How can I track my order?

Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor your delivery status.
 Do you offer bulk orders?

Yes! We cater to bulk orders, including:

  • Hotels
  • Restaurants
  • Cafés
  • Catering businesses
  • Resellers
  • Distributor
How can I contact customer support?

You can reach our customer support team through the following channels:

  • Email: digital@icisincorporated.com
  • Phone: +63 931 107 7292
  • Social Media: Facebook & Instagram — @innovativeblends
How should I store your products?

Powdered Blends

  • Store in a cool, dry place
  • Avoid direct sunlight
  • Seal tightly after opening to maintain freshness